Terms of Service
1. Who We Are
Havari LLC is a small software studio based in the United States. These Terms of Service govern your use of any web application, API, or software service operated by Havari LLC (collectively, "the Service"). By using the Service you agree to these terms.
2. What We Build and Operate
Havari builds custom web applications and AI-powered tools for clients. Specific products may have supplemental terms provided at the time of purchase or onboarding. Where supplemental terms conflict with these, the supplemental terms govern.
3. Your Account and Data
To access certain parts of the Service you may create an account. You are responsible for keeping your credentials secure. We will never ask for your password by email.
Data we may collect includes:
- Information you provide directly (name, email address, messages)
- Usage data needed to operate the Service (log entries, error traces)
- Payment metadata processed by our payment processor — we do not store full card numbers
We do not sell your data. We do not share it with third parties except as required to operate the Service (e.g., transactional email, payment processing) or as required by law.
4. Data Retention
Active accounts: your data is retained for as long as your account is active and for up to 90 days after your account becomes inactive or your subscription lapses.
Backup copies of data may persist in encrypted storage for up to 30 additional days beyond the 90-day window while routine backup rotation completes. After that period, your data is permanently deleted from all systems.
Anonymized, aggregate usage statistics (no personal identifiers) may be retained indefinitely to improve the Service.
5. What Happens When You Stop Paying
If a subscription payment fails or is cancelled:
- Access to paid features is suspended immediately
- Your data and account remain intact for 30 days — you can reactivate at any time during this window and pick up exactly where you left off
- After 30 days without payment or reactivation, your account enters a deletion queue
- We will send at least one email reminder before deletion begins
- Once deletion begins it cannot be undone — export your data before that point
For project-based engagements (not recurring subscriptions), deliverables are yours upon final payment. We retain working copies only for the warranty support period stated in your contract.
6. Data Deletion Requests
You can request deletion of your account and all associated data at any time by emailing mail@havari.org with the subject line "Delete my account".
We will confirm receipt within 2 business days and complete deletion within 14 days. You will receive a confirmation email when deletion is complete. This applies to all personal data we hold, including backups, except where retention is required by law (e.g., financial records required for tax compliance, which are retained for 7 years per IRS guidelines but are not used for any other purpose).
7. Data Portability
You have the right to receive a copy of your data in a machine-readable format. To request an export, email mail@havari.org. We will deliver the export within 14 days.
8. Security
We take reasonable technical measures to protect your data, including encryption in transit (TLS) and at rest. No system is perfectly secure. If you discover a security issue please disclose it responsibly to mail@havari.org before making it public.
9. Acceptable Use
You may not use the Service to:
- Violate any applicable law or regulation
- Attempt to gain unauthorized access to any system or account
- Transmit malware, spam, or abusive content
- Reverse-engineer or resell the Service without written permission
Violations may result in immediate account suspension without refund.
10. Intellectual Property
Custom software built specifically for you under a client engagement is yours upon final payment, as specified in your contract. The underlying frameworks, tools, and infrastructure we use remain property of Havari LLC or their respective owners.
Content you upload or submit through the Service remains yours. You grant us a limited license to process and store it solely to provide the Service.
11. Limitation of Liability
To the maximum extent permitted by law, Havari LLC's liability for any claim arising from use of the Service is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
12. Termination
Either party may terminate the relationship at any time. You may close your account by requesting deletion as described in Section 6. We may suspend or terminate accounts that violate these Terms. Where termination is our decision and not caused by your violation, we will provide at least 30 days notice and a prorated refund of prepaid fees where applicable.
13. Changes to These Terms
We may update these Terms occasionally. If the changes are material, we will notify active users by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the United States. Disputes that cannot be resolved informally will be settled by binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in court for intellectual property violations.
15. Contact
Questions about these Terms or your data? Email us at mail@havari.org. We read everything.